The boss of South West Water (SWW) has said she unreservedly apologises for a parasite outbreak in south Devon a year ago.
In an interview with the BBC, Pennon Group CEO Susan Davy said she suffered "sleepless nights" as communities in Brixham and Kingswear grappled with the outbreak at the time.
More than 100 cases of cryptosporidiosis were linked to the outbreak, while tourism firms reported losing millions of pounds, after the parasite was found in a reservoir on 15 May 2024.
Responding to criticism over bill rises, Ms Davy conceded the increases were "too much" for some, but were needed to fund an upgrade of the sewerage network in Devon and Cornwall, a process that could take 15 years.